Standard Shipping (Canada Post)
- Regular Parcel: $10.99 flat rate
- Delivery Time: 3-7 business days
- Tracking: Included with all shipments
Express Shipping
- Expedited Parcel: $18.99 flat rate
- Delivery Time: 2-3 business days
- Tracking: Included with real-time updates
Priority Shipping
- Priority Courier: $24.99 flat rate
- Delivery Time: 1-2 business days
- Tracking: Included with signature confirmation
Free Shipping
- Eligibility: Orders over $75 CAD
- Delivery Time: 5-10 business days
- Method: Canada Post Regular Parcel
Provincial Delivery Times
| Province | Standard | Express | Priority |
|---|---|---|---|
| Ontario | 2-4 days | 1-2 days | Next day |
| Quebec | 3-5 days | 2-3 days | 1-2 days |
| British Columbia | 5-7 days | 3-4 days | 2-3 days |
| Alberta | 4-6 days | 2-3 days | 2 days |
| Manitoba | 4-6 days | 2-3 days | 2 days |
| Saskatchewan | 4-6 days | 2-3 days | 2 days |
| Nova Scotia | 5-7 days | 3-4 days | 2-3 days |
| New Brunswick | 5-7 days | 3-4 days | 2-3 days |
| Newfoundland & Labrador | 6-8 days | 4-5 days | 3-4 days |
| Prince Edward Island | 5-7 days | 3-4 days | 2-3 days |
| Northwest Territories | 7-10 days | 5-7 days | 4-5 days |
| Yukon | 7-10 days | 5-7 days | 4-5 days |
| Nunavut | 10-14 days | 7-10 days | 5-7 days |
USA & International Shipping
United States
- Standard: $19.99 CAD (7-12 business days)
- Express: $29.99 CAD (4-7 business days)
- Free: Orders over $150 CAD (10-14 business days)
International
- Standard: $29.99 CAD (10-20 business days)
- Express: $49.99 CAD (7-12 business days)
- Free: Not available for international orders
Order Processing
- Orders placed before 2 PM EST ship same day
- Orders placed after 2 PM EST ship next business day
- No shipping on weekends or Canadian holidays
- Processing time: 1-2 business days
Tracking Your Order
Once your order ships, you’ll receive:
- Shipping confirmation email
- Tracking number via email
- SMS updates (if opted in)
Track your package at: canadapost.ca/tracking
Delivery Policies
Signature Required
- Orders over $200 CAD
- Priority Courier shipments
- Any order with high-value items
Undeliverable Packages
If delivery fails:
- Canada Post leaves notice card
- 15-day hold at local post office
- Returned to sender after 15 days
- Re-shipping fees apply for returns
Address Accuracy
Please verify:
- Correct postal code
- Street address/PO Box
- Unit/apartment numbers
- Rural route information
Incorrect addresses may cause delays or additional fees.
Rural & Remote Delivery
- Rural routes: Add 1-3 business days
- Remote areas: Add 3-5 business days
- No extra charges for rural delivery
Holiday Shipping Deadlines
For delivery by December 24:
| Destination | Standard | Express | Priority |
|---|---|---|---|
| Local (ON) | Dec 15 | Dec 20 | Dec 22 |
| Provincial | Dec 12 | Dec 18 | Dec 21 |
| Western Canada | Dec 10 | Dec 16 | Dec 20 |
| USA | Dec 5 | Dec 12 | Dec 18 |
| International | Nov 30 | Dec 8 | Dec 15 |
Delivery Restrictions
Cannot Ship To:
- International sanctions countries
- Some remote First Nations reserves
- Military addresses (use specific forms)
Restricted Items:
- Alcohol/tobacco
- Hazardous materials
- Perishable foods (except with special packaging)
- Items over $1,000 CAD value
Damaged or Lost Packages
If Damaged:
- Note damage with delivery person
- Take photos before opening
- Contact us within 48 hours
- Keep all packaging materials
If Lost:
- Track package first
- Contact Canada Post with tracking #
- We investigate after 10 business days
- Refund/replacement processed after investigation
Contact Information
Shipping Questions?
- Email: shipping@zencartcanada.com
- Hours: Mon-Fri 9AM-6PM EST
Canada Post Support:
- Phone: 1-866-607-6301
- Web: canadapost.ca/support