Last Updated: February 14, 2026
1. Introduction
Zen Cart Canada (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website zencartcanada.com or make purchases from our store.
2. Information We Collect
Personal Information You Provide
- Contact Information: Name, email address, phone number, shipping/billing address
- Payment Information: Credit card details (processed securely through third-party payment processors)
- Account Information: Username, password, purchase history, wishlist items
- Communications: Emails, customer support inquiries, product reviews
Automatically Collected Information
- Device Information: IP address, browser type, operating system
- Usage Data: Pages visited, time spent, click patterns, referral sources
- Cookies & Tracking Technologies: See our Cookie Policy below
3. How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Communicate about orders, products, and promotions
- Improve our website and customer experience
- Prevent fraudulent transactions
- Comply with legal obligations
- Send marketing communications (with your consent)
- Personalize your shopping experience
4. Legal Basis for Processing (PIPEDA Compliance)
Under Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), we process your information based on:
- Consent: You’ve agreed to our collection and use
- Contract: Processing necessary for order fulfillment
- Legal Obligations: Compliance with Canadian laws
- Legitimate Interests: Improving our services, preventing fraud
5. Information Sharing & Disclosure
Third-Party Service Providers
We share information with:
- Payment Processors: Stripe, PayPal, Square
- Shipping Carriers: Canada Post, UPS, FedEx
- Analytics Providers: Google Analytics
- Email Marketing: Mailchimp, Klaviyo
- Customer Support: Zendesk
Legal Requirements
We may disclose information if required by:
- Court orders or legal process
- Government agencies (CRA, Canada Border Services)
- Law enforcement investigations
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred.
6. Data Retention
We retain your information:
- Account information: Until you delete your account
- Order history: 7 years (Canada Revenue Agency requirement)
- Marketing preferences: Until you unsubscribe
- Support communications: 3 years
7. Your Rights (PIPEDA)
You have the right to:
- Access: Request copies of your personal data
- Correction: Update inaccurate information
- Withdraw Consent: Opt-out of marketing anytime
- Challenge Compliance: File a complaint with OPC
To exercise these rights, email privacy@zencartcanada.com
8. Cookies & Tracking
Types of Cookies We Use
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Shopping cart, login | Session |
| Functional | Language, currency preferences | 1 year |
| Analytics | Google Analytics, page views | 2 years |
| Advertising | Retargeting, personalized ads | 90 days |
| Third-Party | Social media features | Varies |
Managing Cookies
You can control cookies through:
- Browser settings (Chrome, Firefox, Safari, Edge)
- Our cookie consent banner
- Opt-out tools: YourAdChoices.ca
9. Email Communications
Types of Emails
- Order confirmations and shipping updates
- Password resets and account notifications
- Newsletters and promotions (opt-in only)
- Product recommendations
- Abandoned cart reminders
Unsubscribe
Click “unsubscribe” in any marketing email or contact us directly.
10. Data Security
We implement:
- SSL/TLS encryption for all data transmission
- PCI-DSS compliance for payment processing
- Regular security audits and penetration testing
- Employee training on data protection
- Two-factor authentication for admin access
11. Children’s Privacy
Our website is not intended for children under 13. We do not knowingly collect information from children under 13. If you believe a child has provided us information, contact us immediately.
12. International Data Transfers
Your information may be processed in:
- Canada (primary)
- United States (payment processing)
- European Union (email marketing)
We ensure appropriate safeguards through:
- Standard contractual clauses
- Privacy Shield frameworks
- PIPEDA adequacy decisions
13. Third-Party Links
Our website may contain links to:
- Social media platforms (Facebook, Instagram, Twitter)
- Payment processors
- Product manufacturers
- Blog references
We are not responsible for their privacy practices.
14. Changes to This Policy
We’ll notify you of material changes by:
- Website notice
- Email (for registered users)
- Updated “Last Updated” date
15. Your Consent
By using our website, you consent to:
- This Privacy Policy
- Collection and use of information as described
- Cookies and tracking technologies
- International data transfers
16. Contact Information
Privacy Officer
Email: privacy@zencartcanada.com
Phone: 1-888-ZEN-CART (1-888-936-2278)
Mail:
Zen Cart Canada
Attn: Privacy Officer
123 E-Commerce Street
Toronto, ON M5V 2T6
Canada
Regulatory Authority
Office of the Privacy Commissioner of Canada
30 Victoria Street
Gatineau, QC K1A 1H3
1-800-282-1376
www.priv.gc.ca
17. Specific Provincial Laws
Quebec (Law 25)
For Quebec residents, additional rights include:
- Data portability
- Automated decision-making explanations
- De-indexing requests
Alberta (PIPA)
Specific protections for:
- Employee information
- Implied consent rules
- Business contact information
British Columbia (PIPA)
Additional provisions for:
- Cross-border transfers
- Biometric information
- Employee privacy
18. Do Not Track Signals
We honor Do Not Track (DNT) signals. When we detect a DNT signal, we:
- Disable non-essential tracking
- Limit analytics collection
- Opt you out of marketing cookies
19. California Residents (CCPA)
If you’re a California resident, you have additional rights under CCPA:
- Right to know what personal information is collected
- Right to delete personal information
- Right to opt-out of sale of personal information
- Right to non-discrimination
California residents can exercise these rights by emailing privacy@zencartcanada.com
20. Accessibility
This privacy policy is available in alternative formats upon request. Contact our Privacy Officer for:
- Large print versions
- Screen-reader compatible formats
- Translation assistance