Term of Service

Last Updated: February 14, 2026

1. Acceptance of Terms

Welcome to Zen Cart Canada. By accessing or using our website zencartcanada.com, you agree to be bound by these Terms of Service (“Terms”). If you do not agree to all terms, please do not use our website.

2. Business Information

Zen Cart Canada
123 E-Commerce Street
Toronto, ON M5V 2T6
Canada

Contact:
Email: legal@zencartcanada.com
Phone: 1-888-ZEN-CART (1-888-936-2278)
Business Hours: Monday-Friday 9AM-6PM EST
GST/HST Registration: 12345 6789 RT0001

3. Eligibility

By using our website, you represent that:

You are at least 18 years old, or have parental consent
You can form legally binding contracts
You are not located in a country subject to Canadian sanctions
You will provide accurate and complete information
You will comply with all applicable laws

4. Account Registration

Your Responsibilities

Maintain account security
Keep password confidential
Update information promptly
Notify us of unauthorized use
One account per person

Account Termination

We reserve the right to:

Suspend accounts for suspicious activity
Terminate accounts violating terms
Refuse service to anyone
Close inactive accounts after 2 years

5. Product Information

Pricing

All prices in Canadian Dollars (CAD)
Taxes calculated at checkout
Prices subject to change without notice
Manufacturer’s suggested retail price (MSRP) may vary

Product Availability

Items subject to stock availability
We reserve right to limit quantities
Out-of-stock items may be backordered
Product discontinuation without notice

Product Descriptions

We strive for accuracy but:

Colors may vary due to monitor settings
Dimensions are approximate
Specifications subject to change
Images are for illustration purposes

6. Orders & Payment

Order Acceptance

Orders are offers to purchase
We may accept or decline orders
Confirmation email ≠ acceptance
We reserve right to cancel

Payment Methods

We accept:

Visa, Mastercard, American Express
PayPal
Apple Pay, Google Pay
Interac e-Transfer (orders under $500)

Payment Processing

Charges at time of order
Pre-authorization may occur
Refunds to original payment method
Currency conversion fees may apply

Order Cancellation

We may cancel orders due to:

Pricing errors
Stock unavailability
Suspected fraud
Shipping restrictions
Payment verification failure

7. Shipping & Delivery

Shipping Terms

Risk of loss passes upon delivery
Delivery times are estimates
Signature may be required
International customs delays possible

Failed Delivery

If undeliverable:

Attempts: 3 delivery attempts
Storage: 15 days at local facility
Return shipping: Customer pays
Restocking fee: 20% may apply

Shipping Restrictions

PO Box limitations
Rural route surcharges
International prohibitions
Dangerous goods restrictions

8. Returns & Refunds

30-Day Return Policy

Items returned within 30 days
Original condition with tags
Original packaging required
Proof of purchase needed

Non-Returnable Items

Clearance merchandise
Personal care items
Customized products
Software/downloads
Gift cards

Return Process

Contact customer service
Receive RMA number
Pack securely
Ship with tracking
Allow 5-7 days processing

Refunds

Original payment method
5-10 business days processing
Shipping fees not refunded
Restocking fee: 15% may apply

Exchanges

Processed as return + new order
Price differences apply
Subject to availability

9. Warranties & Disclaimers

Limited Warranty

Manufacturer warranties apply
Defective items: 1 year from purchase
Normal wear excluded
Proof of purchase required

Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY LAW, ZEN CART CANADA:

Disclaims all warranties, express or implied
Does not guarantee uninterrupted service
Not liable for website errors
“AS IS” and “AS AVAILABLE” basis

Consumer Protection

Nothing in these Terms affects your statutory rights under:

Consumer Protection Act (Ontario)
Sale of Goods Act
Competition Act (Canada)
Provincial consumer protection laws

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ZEN CART CANADA SHALL NOT BE LIABLE FOR:

Indirect, incidental, or consequential damages
Lost profits or data
Business interruption
Personal injury (except where caused by negligence)

Maximum Liability: Limited to purchase price of products giving rise to claim

11. Intellectual Property

Our Content

Website design and code
Product images and descriptions
Logos and trademarks
Blog posts and reviews
All rights reserved

Your Content

Reviews and comments
Photos and testimonials
Social media posts
You grant us license to use
We may edit or remove

Copyright Infringement

DMCA notices to: copyright@zencartcanada.com

12. User Conduct

You agree NOT to:

Use robots or scrapers
Interfere with website security
Post false or misleading reviews
Harass other users
Violate intellectual property rights
Attempt unauthorized access
Engage in price manipulation

13. Third-Party Links

Our website may link to:

Payment processors
Shipping carriers
Social media platforms
Product manufacturers

We are not responsible for third-party content or practices.

14. Promotions & Contests

General Rules

No purchase necessary
Odds depend on entries
Skill-testing question may apply
Taxes are winner’s responsibility
Void where prohibited

Specific Terms

Each promotion has specific rules posted separately.

15. Gift Cards

Terms

No expiration date
Not redeemable for cash
Cannot replace lost/stolen cards
Balance check online
Multiple cards per purchase

Promotional Cards

Expiration dates may apply
Minimum purchase may be required
Cannot combine offers

16. Privacy & Data

Your use is governed by our Privacy Policy, incorporated herein by reference.

17. Electronic Communications

By using our website, you consent to receive:

Order confirmations
Account notifications
Marketing emails (opt-out available)
Legal notices electronically

18. Force Majeure

We are not liable for delays or failures due to:

Acts of God
Natural disasters
Government actions
Strikes or labor disputes
Supply chain disruptions
Pandemics or public health emergencies
Internet outages
Cyber attacks

19. Indemnification

You agree to indemnify and hold Zen Cart Canada harmless from claims arising from:

Your violation of these Terms
Your use of our website
Your content submissions
Your negligence or misconduct

20. Governing Law

These Terms are governed by the laws of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.

Venue: Exclusive jurisdiction in courts of Toronto, Ontario

21. Dispute Resolution

Informal Resolution

Binding Arbitration

If not resolved informally:

Arbitration through ADR Institute of Canada
Single neutral arbitrator
Toronto, Ontario location
Each party pays own costs
No class actions

Small Claims

Either party may bring claims in small claims court

Class Action Waiver

All disputes must be brought individually. No class actions, consolidated, or representative proceedings.

22. Severability

If any provision is found unenforceable, the remaining provisions remain in full force and effect.

23. Waiver

Failure to enforce any right does not constitute waiver. All waivers must be in writing.

24. Entire Agreement

These Terms constitute the entire agreement between you and Zen Cart Canada regarding website use.

25. Modifications to Terms

We may modify these Terms at any time. Changes effective upon posting. Continued use constitutes acceptance.

26. Termination

We may terminate or suspend access immediately, without notice, for:

Terms violations
Fraudulent activity
Legal requirements
Business decisions

27. Assignment

You may not assign these Terms without written consent. We may assign without restriction.

28. Language

These Terms are drafted in English. Any translation is for convenience only.

29. Contact Information

For Legal Matters:
Email: legal@zencartcanada.com
Mail:
Zen Cart Canada
Attn: Legal Department
123 E-Commerce Street
Toronto, ON M5V 2T6
Canada

For Customer Service:
Email: support@zencartcanada.com

30. Acknowledgment

BY USING ZEN CART CANADA, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE.